Answers for callers. Looking for the talker FAQ?
Select a question to read the answer.
Are Calls recorded?
Calls are recorded for you to buy and replay only when both you and the Talker allow recording. You can allow recording in three places:
Via The “Service Status” Drop Down
Click the account icon in the top navigation bar (on mobile, choose “Toggle Availability” in the Menu) and switch “Record Calls” to “On.”
Via “My Account Settings”
Select “My Account Settings” in the Menu and set the Status in the “Recordings” section to “Enabled.” The change is saved as soon as you choose it.
In The Call Window
Before you connect a call, tick “Record this Session” in the call window.
This feature allows you to purchase and listen to the Call as often as you like. But one note: both you and the Talker must allow recording for the Call to be recorded. Talkers can choose to turn recording off for their calls, and the call window tells you when a Talker does not allow recordings. Only calls you start from the website can be recorded.
When a call is not recorded for purchase, its audio (and video) is kept only temporarily for internal review under our Terms of Service, and it is never publicly accessible.
Are my calls private? Are they monitored?
Phone calls are not monitored live. Nobody from Cougars.com listens in on your calls.
Calls are reviewed afterwards by our own software to make sure they follow our Terms of Service. That review includes the text of the call: we check it for personal contact information and payment details, which may never be shared between callers and Talkers. This protects you as much as the Talker. For that review, call audio is stored only temporarily, and it is never publicly accessible.
Video calls are different. A live video call can be monitored in real time, and a video call that breaks our Terms of Service can be ended.
Can I get a refund if I’m unhappy with a call?
If you are unhappy with a call or anything else you paid for on Cougars.com, report the transaction to Customer Support using the Contact Us form. Customer Support reviews the call or service and decides whether a refund can be given.
What if my call drops? Will I be charged?
If a call drops and you are charged for it, report it to Customer Support using the Contact Us form. We will investigate and, where it's warranted, refund the charge to your wallet.
Not every dropped call needs a refund. If you can simply call back to finish the conversation, and the call wasn't a flat-rate package or still within its first minimum minutes, you were only charged for the minutes you actually talked.
How do I delete my account?
Email Customer Support at support@cougars.com, or use the Contact Us form, and ask for your account to be deleted.
Do Talkers see my personal phone number when I dial the service?
No, a Talker will never see your personal number.
When using our service they will see 1-800-COUGARS (1-800-268-4277), the same as the number you see when you connect with them.
Do you have an affiliate/referral program?
Callers Make Money with Cougars.com!
Earn $50 for every customer that you refer to Cougars.com (when the new customer spends $50).
Simply tell all of your friends, webpage traffic, or social media accounts to follow your link to Cougars.com. It’s that simple, we do the rest!
After a new caller registers from your link, you will earn the first $50 they fund into their wallet. Who doesn’t love free money to spend with our hottest phone sex talkers?
Creating a link that you can post to start referring other callers is simple.
Step 1 – Know your account number. When you are logged into Cougars.com, your account number is shown in the phone number drop down at the top of the page.
Step 2 – add “?uaid=341300” (using your account number from Step 1) to the end of any link to Cougars.com.
Want to link to the main page?
https://stg.cougars.com/?uaid=341300
Want to link to your favorite talker profile?
https://stg.cougars.com/women/fun-adventurous-college-student/?uaid=341300
Want to link to the signup page so the caller can get right down to it?
https://stg.cougars.com/how-it-works/register/?uaid=341300
Step 3 – Make sure you change the sample account number in the above links (341300) to your own account number found in step 1.
Step 4 – Sit back and wait for the free wallet money to come pouring in just for helping other callers find Cougars.com!
The referral money is added to your Cougars.com wallet to spend on the site. If you would rather be paid out in cash, contact Customer Service and create a talker account. Customer Service will then move your affiliate income across to that account, and you will need to update your affiliate links to use your new talker account number.
Talkers
You too can benefit from the affiliate program. Simply add your account number to the end of any link on the site and Cougars.com will add $50 earnings to your account for each referred customer who spends $50. What are you waiting for?
Getting Your $10 Free
New callers get $10 free. Make your first purchase of $10 or more within 24 hours of creating your account, and we add an extra $10 to your wallet automatically. Add $10 and you have $20 to spend.
To add money, select your wallet balance next to the Menu (on mobile, choose “Wallet Balance” in the Menu), then Add Money.
The offer is good once per customer.
How do I create a Profile?
After you create your Account, simply click the “My Profile” button under the Menu. Then select “Edit Profile” to provide a little information about yourself and what you’re looking for. You can even add a Profile Photo!
How do I fund my Wallet?
Select your wallet balance next to the Menu button (on mobile, choose “Wallet Balance” in the Menu), then click “Add Money” and choose an amount.
You can pay by credit card, entering a new card each time or saving cards to your account for added convenience.
To top up automatically when your balance runs low, turn on “Auto Refill” in My Account Settings.
How do I make a Call?
Ready to talk live? Click the “Phone” button on any Talker profile (or choose one of their Flat Rate Packages) to start a one-on-one phone call. The call window then gives you two ways to connect.
Option 1: We Call Your Phone
Choose “Call My Phone Right Now.” You must have a verified phone number on your account to use this option. In the call window you can:
- Select which Talker option you want to use. For example, a Per Minute Rate or a Flat Rate Package call.
- Select to change your phone number or add a new phone number to receive the call.
- Select if you want to pay with funds from your Wallet, your saved credit card, or Wallet and saved credit card.
- Select which saved credit card you want to have billed if you have more than one credit card on your account.
Next click the “Call Me Now” button.
Our anonymous phone system will connect you with the Talker you selected on your verified phone number. You will not be charged until you are connected.
If the Talker is busy, you can choose a time and click “Request Callback” instead.
Option 2: Dial In Yourself
If you would prefer to call into our system, choose “Let Me Dial In” (or “Show Me Dial-In Information”). The call window shows the number to dial and the PIN or account details to enter when you are asked.
How do I purchase a Photo Gallery?
Many Talkers provide Photo Galleries you can purchase to enjoy at your leisure.
Open the Talker’s Profile and go to the “Products” section, where you can filter by type. Each item shows its price.
Select an item to open the confirmation window, then click “Confirm Purchase.” The cost is deducted from your Wallet. If your balance is too low, use “Add Money” in the same window. Items you have bought are marked “Purchased.”
How do I purchase a Recording?
Enjoy your previous premium experiences again and again!
The pricing for recorded calls is 25% of the total amount of the original call. There is a $3.99 minimum, and the maximum rate is $19.99.
To purchase a recording, select “My Recordings” from the Menu to access all available recordings. Select a recording to see the details of the call and the cost of the recording, then choose to purchase it.
You will then be asked to confirm your purchase.
You can also purchase recordings from “Account History” in the Menu: recorded calls in your Wallet History have a “Purchase Recording” button.
Remember, these will only appear if both you and the Talker have the Recording feature on at the time of the Call. In addition, only calls that originate from the click-to-call box on the website will be recorded, if you place a call by dialing 1-800-COUGARS (1-800-268-4277) the call will not be recorded.
How do I purchase a Video?
Many Talkers provide Videos you can purchase to enjoy at your leisure.
Open the Talker’s Profile and go to the “Products” section, where you can filter by type. Each item shows its price.
Select an item to open the confirmation window, then click “Confirm Purchase.” The cost is deducted from your Wallet. If your balance is too low, use “Add Money” in the same window. Items you have bought are marked “Purchased.”
How do I purchase an Audio Story or a Document?
Many Talkers record Audio Stories and provide written Documents you can purchase. Audio Stories are yours to listen to as much as you want, whenever you want.
Open the Talker’s Profile and go to the “Products” section, where you can filter by type. Each item shows its price.
Select an item to open the confirmation window, then click “Confirm Purchase.” The cost is deducted from your Wallet. If your balance is too low, use “Add Money” in the same window. Items you have bought are marked “Purchased.”
How do I Review a Talker?
Nothing confirms a Caller’s pleasure with a Talker more than feedback! Adding a review after every call helps reward good Talkers for their effort (and instructs less-than-gifted Talkers how to improve their service).
When a call or other paid service ends, the “Leave A Review” window opens so you can choose a star rating and add your review comments.
If you choose to not leave a review at that time, select “Account History” in the Menu and click the star (“Leave a Review”) next to that item. The star is only shown for 96 hours after the call.
Review rules
- You can review any paid service (phone calls, video calls, web chats and so on) within 96 hours of it ending. Missed or failed calls can't be reviewed.
- Cougars.com staff cannot write or edit reviews. A review is only removed if it shares personal information or contains extreme abuse.
How do I search for Talkers?
One of the best things about Cougars.com is the variety and number of Talkers available to call. Of course, that can also mean it’s a little overwhelming to find a Talker that matches your interests.
Cougars.com offers you a comprehensive search tool to help you quickly find a Talker to call. To start searching simply enter a search phrase into the search bar and click the search button.
Enter your search terms into the header navigation at Cougars.com.
How do I send a bonus to a Talker?
Enjoy yourself? Feel your Talker went above and beyond? Reward good performance with a “thank you” that’s sure to delight! Send a bonus to your Talker quickly and easily.
Click the “Bonus” button on any Talker Profile, pick an amount or enter your own, and click “Send Bonus.” The bonus is paid from your Wallet balance.
How do I send a Message?
To message a Talker, type your message in the message box on their Profile and press “Send.” Only she can open it.
Each Talker sets their own price per Message, and a message with an attachment can cost more. The price is shown in the message box and is deducted from your Wallet when you send the message. You can delete individual messages; a whole conversation can only be archived. You can find your messages and the Talker’s replies under “Conversations” in the Menu.
How do I update my PIN?
To change your PIN, select “My Account Settings” in the Menu and fill in the “Change PIN” section with your new PIN twice, then click “Save.” Your PIN cannot begin with the number 0.
How do I verify my phone number(s)?
To add your phone number, please log in to your account and select “My Phone Number” from the Menu.
Enter your 10-digit phone number. Then click the ‘Next Step‘ button.
The next screen will display an option to Send Code, if you click this button, you are attempting to verify for phone calls and SMS.
If you choose to verify your phone number for calls and SMS, click the “Send Code” button, and then enter the code that was sent to your phone and click Verify Code.
If you can’t receive text, please click on the wording, “I can’t receive texts…” and then click Call Me.
You will receive a call from our system and when prompted you should enter the code that will appear on your computer screen.
You can edit and add numbers using the My Phone Numbers option at any time.
How do I Web Chat with a Talker?
Sometimes, it’s hard to grab a quiet moment for a phone conversation. Now you don’t need to wait to connect: chat up the Talker of your choice with real-time Web Chat!
Just click the “Live text chat” button on a Talker’s Profile. It is active when the Talker is online for chat, and the per-minute price is shown on the button.
How to Use Live Cams as a Caller on Cougars.com
Live cams on Cougars.com let you have a face-to-face video chat with your favorite Talkers or enjoy one-way “Voyeur” calls where they can watch you on camera but you cannot see the Talker. This type of call is great for JOI calls.
This guide explains how to start a video call and what to expect during your live cam sessions.
Step 1: Find a Talker Who’s Available for Cams
- Look for the “Video” and “Voyeur” buttons on a Talker’s profile.
- The buttons are active while the Talker is available for video calls.
Step 2: Request a Video Call
- Choose the type of call you want:
- Two-Way Video Call: Click “Video”. Both you and the Talker will be on camera. If the Talker offers more than one type of video call, pick the one you want and its price.
- One-Way Voyeur Call: Click “Voyeur”. The Talker will see your feed, but their camera will remain off. You will be able to talk and hear each other throughout the call through the browser.
- Make sure you allow your camera and microphone in your browser before starting a Video Call.
See our browser setup guides for step-by-step instructions:
Chrome,
Chrome on Android,
Safari,
Safari on iPhones and iPads,
Firefox,
Firefox on Android,
Microsoft Edge,
Samsung Internet on Android
Step 3: Wait for the Talker to Join
- After you request the call, the Talker will receive a notification alerting them that you’re waiting.
- Most Talkers respond promptly, but allow them a few moments to join the call. Talkers have a maximum of 90 seconds to join the video call.
Step 4: Enjoy Your Live Cam Session
- Two-Way Video Calls: Both parties’ cameras and microphones will be on during the call. You can hide your camera or mute your mic using the options on the screen.
- Voyeur Calls: Only your video feed will display.
Step 5: Ending the Call
- You can click “End Call” anytime to finish the session.
- The Talker may also end the call if needed, though they generally allow the Caller to end the session.
Tips for a Smooth Experience
- Make sure your internet connection is stable for the best video quality.
- Enable your camera and microphone when prompted if you’re joining a two-way call.
- If you have trouble with video permissions, check our browser setup guides for help.
I’ve reached my Purchasing Limit?
If you are attempting to fund your Wallet or make a purchase and see a message that you are over your spending limit, you can ask to increase what you’re able to spend!
Step 1
Click the link in that message, or go to https://stg.cougars.com/members/increase-limit/, and confirm the cardholder’s information.
Step 2
Choose the saved credit card you want to increase your limit for. As added protection, to help prevent fraudulent transactions, we place a small authorization of less than $0.50 on that card. It is voided, so it will not appear on your final credit card bill.
Step 3
Check the pending transactions on your credit card account (or call your card company) and enter the exact amount we authorized. You have about 24 hours to do this before the authorization drops off.
Step 4
Upload a picture of your credit card and of your ID. On the card, only your full name and the first 6 and last 4 digits of the card number need to be visible. The billing address on your card must match the address on your ID.
We take these precautions to ensure your safety and security while using our site!
Once these steps are done, the limits on your Cougars.com account will be increased and you will be able to continue making purchases on your account.
Please note, limits are increased per credit card. If you use more than one card, complete these steps for each card.
Need help? Please email us at support@cougars.com.
What is the difference between my Wallet History and Purchase History?
Select “Account History” from the Menu. It has two tabs:
Your “Wallet History” (the first tab) shows everything paid from your Wallet: Calls, Video Calls, Messages, Web Chats, Bonuses, Recordings and Products such as Stories, Documents, Galleries and Videos. Use the type filter to narrow the list.
Your “Purchase History” shows your credit card transactions: the money and packages you add to your Wallet, and calls billed directly to your credit card.
What Will My Credit Card Be Billed From?
Credit card purchases on Cougars.com appear on your statement as TLBILL.COM 1-800-617-1700.
Why can’t I send a Bonus?
We require that your Account be over two weeks old before you can send a Bonus.
If you have been a member longer than this and still cannot send a bonus, please contact Customer Service at support@cougars.com.
About Us
Who Is Cougars.com?
Cougars.com is owned and operated by TL Holdings LLC, the leader in adult entertainment. We have been providing adult entertainment for over 20 years.
What Is Cougars.com?
Cougars.com is where adults can connect for hot, one-on-one adult fun; men and women holding intimate private conversations over the phone. You can talk about anything your heart desires. Cougars.com helps you find individuals to speak with, connects you via the phone, and all for low per-minute rates. Whether you are looking for romance, advice, friendship, or just adult fun, you can find it on Cougars.com.
How Does Cougars.com Work?
You start off by browsing the listings of our hot people waiting to talk to you. When you find the person you are interested in, simply click your desired service to be connected. We will connect you and the person you wish to speak with anonymously through our secure phone systems. It’s that easy!
How It Works
1. Create A Free Account
Registration is free, easy and has many benefits:
- Get your first $10.00 for free!
- Access to the ratings and reviews of all Talkers.
- Sexy audio greetings that help you choose your perfect phone partner!
- A messaging system that includes a variety of features!
- And much more!
2. Make A Connection
Cougars.com allows you to choose from a wide range of people, all anxious to connect with you by phone, video call, web chat or private message. Browse our categories to find someone with similar interests and get connected! It’s fast, easy, safe, and secure.
3. Start Talking!
Connecting is easy, all you need is a phone and/or a computer! Find the perfect someone you want to talk to, then select your one-on-one interactive method and payment options.
- No complicated setup!
- No hidden fees or costs!
How to Enable Your Camera and Microphone in Chrome for Live Cams on Cougars.com
Cougars.com now offers live video calls so you can connect more personally with Talkers. To make video work, Chrome needs permission to use your camera and microphone.
Follow these steps to set it up quickly.
Step-by-Step Instructions
When you start a video call for the first time:
-
Visit Cougars.com and log in to your account.
-
Choose a Talker and start a live video call.
-
A pop-up will appear at the top-left of Chrome asking:
“Allow Cougars.com to use your camera and microphone?” -
Click Allow for both.
-
Your video will appear, and you’re ready to chat live.
If you previously clicked “Block” or don’t see the pop-up:
-
Click the site controls icon (left of the address) next to the Cougars.com URL in Chrome’s address bar.
-
Find Camera and Microphone in the dropdown menu.
-
Switch both to Allow.
-
Refresh the page to apply your new settings.
Troubleshooting
-
No video/audio even after allowing:
-
Make sure no other application is using your camera or microphone.
-
Check your computer’s privacy settings:
-
Windows: Start → Settings → Privacy & Security → Camera/Microphone → make sure Chrome is allowed.
-
macOS: Apple Menu → System Settings → Privacy & Security → Camera/Microphone → confirm Chrome is checked.
-
-
-
Still not working:
-
Restart Chrome.
-
Unplug and reconnect any external webcam or microphone.
-
Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Chrome on Android for Live Cams on Cougars.com
Cougars.com’s live video calls let you connect face-to-face with Talkers right from your Android phone or tablet.
To get started, Chrome on Android needs permission to use your camera and microphone. This guide shows you how to enable those settings so you can start live cam sessions with ease.
Step-by-Step Instructions
When starting a video call for the first time:
-
Open Chrome on your Android device and go to Cougars.com.
-
Log in to your account and start a live video call with a Talker.
-
You’ll see a pop-up message:
“Cougars.com wants to use your camera and microphone.” -
Tap Allow.
-
Your video feed will appear, and you’re ready to begin your live cam session.
If you don’t see the pop-up or previously tapped “Block”:
-
Open the Chrome app.
-
Tap the three-dot menu (top-right corner) and go to Settings.
-
Scroll down and select Site Settings.
-
Tap Camera → make sure it’s set to On and that Cougars.com isn’t in the “Blocked” list.
-
Tap Microphone → make sure it’s set to On and not blocked for Cougars.com.
-
Return to Cougars.com and refresh the page.
-
If prompted again, tap Allow.
Troubleshooting
-
No video or audio even after allowing permissions:
-
Check your device’s hardware privacy switch (if your phone/tablet has one) to ensure the camera isn’t physically disabled.
-
Close other apps that might be using the camera or microphone (Zoom, WhatsApp, etc.).
-
Go to Settings → Apps → Chrome → Permissions on your Android device and ensure both Camera and Microphone permissions are turned on.
-
-
If still not working:
-
Close Chrome completely and reopen it.
-
Restart your Android device and try again.
-
Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Firefox (Windows/MAC Desktop) for Live Cams on Cougars.com
Cougars.com’s live cam feature lets you have face-to-face video conversations with Talkers right from your computer.
To use video calls in Firefox on your Windows PC or Mac, you need to grant the browser permission to use your camera and microphone. This guide will show you exactly how.
Step-by-Step Instructions
When starting a video call for the first time:
-
Open Firefox on your computer and go to Cougars.com.
-
Log in to your account and start a live video call with a Talker.
-
A pop-up will appear near the address bar asking:
“Allow Cougars.com to use your camera and microphone?” -
Select your preferred Camera and Microphone from the dropdown menus if prompted.
-
Click Allow.
-
Your video will appear, and you’re ready to begin your live cam session.
If you don’t see the pop-up or previously clicked “Block”:
-
Click the lock icon next to the Cougars.com URL in the Firefox address bar.
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Look for Permissions and find Use the Camera and Use the Microphone.
-
Switch both to Allow.
-
If you don’t see them there, go to Firefox Menu (≡) → Settings → Privacy & Security → Permissions.
-
Click Settings… next to Camera and Microphone.
-
Find Cougars.com in the list and change the setting to Allow.
-
Refresh the page to apply your changes.
Troubleshooting
-
No video or audio after allowing permissions:
-
Make sure no other application (like Zoom, Teams, or Skype) is currently using your camera or microphone.
-
On Windows: Go to Start → Settings → Privacy & Security → Camera/Microphone → make sure Firefox is allowed.
-
On macOS: Go to Apple Menu → System Settings → Privacy & Security → Camera/Microphone → make sure Firefox is checked.
-
-
Still having issues:
-
Close and restart Firefox after changing settings.
-
If using an external webcam or microphone, unplug and reconnect them.
-
Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Firefox on Android for Live Cams on Cougars.com
Cougars.com’s live cam feature lets you have face-to-face video calls with Talkers right from your Android phone or tablet.
To use live video calls in Firefox on Android, you’ll need to grant the browser permission to use your camera and microphone. This guide walks you through it step by step.
Step-by-Step Instructions
When starting a video call for the first time:
-
Open Firefox on your Android device and go to Cougars.com.
-
Log in to your account and start a live video call with a Talker.
-
A pop-up will appear asking:
“Allow Cougars.com to use your camera and microphone?” -
Tap Allow.
-
Your video feed will appear, and you’re ready to start your live cam session.
If you don’t see the pop-up or previously tapped “Deny”:
-
Open the Firefox app.
-
Tap the three-dot menu (top-right corner) and go to Settings.
-
Scroll down and select Site permissions.
-
Tap Camera → ensure it’s On and that Cougars.com isn’t listed as “Blocked.”
-
Tap Microphone → ensure it’s On and that Cougars.com isn’t blocked.
-
Return to Cougars.com and refresh the page.
-
When prompted again, tap Allow.
Troubleshooting
-
No video or audio after allowing permissions:
-
Close other apps that may be using your camera or microphone (like Zoom, WhatsApp, or Duo).
-
Go to your Android device’s Settings → Apps → Firefox → Permissions and make sure Camera and Microphone permissions are turned on.
-
Check if your device has a hardware switch or cover blocking the camera.
-
-
Still having trouble:
-
Close Firefox completely and reopen it.
-
Restart your Android phone or tablet.
-
Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Microsoft Edge for Live Cams on Cougars.com
Cougars.com’s live cam feature lets you have face-to-face video calls with Talkers directly from your Windows computer.
To use video calls in Microsoft Edge, you’ll need to allow the browser to access your camera and microphone. This guide will walk you through each step.
Step-by-Step Instructions
When starting a video call for the first time:
-
Open Microsoft Edge on your computer and go to Cougars.com.
-
Log in to your account and start a live video call with a Talker.
-
A pop-up will appear below the address bar asking:
“Cougars.com wants to use your camera and microphone.” -
Click Allow.
-
Your video feed will appear, and you’re ready to start your live cam session.
If you don’t see the pop-up or previously clicked “Block”:
-
Click the lock icon next to the Cougars.com URL in the Edge address bar.
-
Find Camera and Microphone in the dropdown menu.
-
Change each to Allow.
-
Refresh the page to apply the new settings.
Troubleshooting
-
No video or audio after allowing permissions:
-
Ensure no other apps (like Zoom, Teams, or Skype) are using the camera or microphone at the same time.
-
Check your Windows privacy settings:
-
Go to Start → Settings → Privacy & Security → Camera → make sure Camera access is On for Edge.
-
Go to Privacy & Security → Microphone → make sure Microphone access is On for Edge.
-
-
-
If still not working:
-
Restart Edge after updating permissions.
-
If using an external webcam or microphone, unplug and reconnect the devices.
-
Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Safari for Live Cams on Cougars.com
Cougars.com’s new live video calls make your conversations more personal and engaging. To use this feature in Safari on your Mac, you’ll need to allow Safari to access your camera and microphone.
Follow these steps to enable video calls in just a few clicks.
Step-by-Step Instructions
When starting a video call for the first time:
-
Go to Cougars.com and log in to your account.
-
Choose a Talker and click to start a live video call.
-
Safari will display a pop-up near the address bar asking:
“Cougars.com would like to access the camera and microphone.” -
Click Allow.
-
Your video will appear on the screen, and you’re ready to begin your session.
If you don’t see the pop-up or previously clicked “Deny”:
-
Click Safari in the top menu bar of your Mac and select Settings for This Website… (or Settings → Websites in newer macOS versions).
-
Look for Camera and Microphone in the sidebar.
-
Next to Cougars.com, change the setting to Allow.
-
Refresh the page to apply the changes.
Troubleshooting
-
Video or audio not working after allowing:
-
Make sure no other application (like Zoom, FaceTime, or Teams) is using your camera or microphone.
-
Check your Mac’s system settings:
-
Go to Apple Menu → System Settings → Privacy & Security → Camera/Microphone.
-
Ensure Safari is checked in both sections.
-
-
-
Still having trouble:
-
Quit and restart Safari.
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If using an external webcam or headset, unplug and reconnect it.
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Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Safari on iPhone or iPad for Live Cams on Cougars.com
Cougars.com’s new live video call feature lets you have a more personal, face-to-face connection with Talkers right from your iPhone or iPad.
To use live cams in Safari on iOS, you need to grant Safari permission to access your camera and microphone. Follow the steps below to get set up in seconds.
Step-by-Step Instructions
When starting a video call for the first time:
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Open Safari on your iPhone or iPad and go to Cougars.com.
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Log in to your account and start a live video call with a Talker.
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When prompted with the pop-up:
“Cougars.com would like to access the camera and microphone.” -
Tap Allow.
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Your video feed will appear, and you’re ready to start your live cam session.
If you don’t see the pop-up or previously tapped “Don’t Allow”:
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Open the Settings app on your iPhone or iPad.
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Tap Apps, then Safari (on older versions of iOS, scroll down and tap Safari).
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Under the “Settings for Websites” section, tap Camera.
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Choose Ask or Allow.
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Go back and tap Microphone.
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Choose Ask or Allow.
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Return to Safari and reload Cougars.com.
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When prompted again, tap Allow.
Troubleshooting
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No video or audio after allowing permissions:
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Make sure the physical camera cover (if you have one) is open.
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Close other apps that might be using the camera or microphone (like FaceTime or Zoom).
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Go to Settings → Privacy → Camera/Microphone and ensure Safari is switched ON.
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If still not working:
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Close Safari completely (swipe it away in the app switcher) and reopen it.
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Try restarting your iPhone or iPad.
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Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
How to Enable Your Camera and Microphone in Samsung Internet (Android) for Live Cams on Cougars.com
Cougars.com’s live cam feature makes it easy to have personal, face-to-face conversations with Talkers right from your Samsung phone or tablet.
To use video calls in the Samsung Internet browser, you need to grant permission for the camera and microphone. Follow this guide to get set up in just a few steps.
Step-by-Step Instructions
When starting a video call for the first time:
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Open the Samsung Internet browser on your Android device.
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Go to Cougars.com and log in to your account.
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Start a live video call with a Talker.
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You’ll see a pop-up asking:
“Allow Cougars.com to access the camera and microphone.” -
Tap Allow.
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Your video feed will appear, and you’re ready to start your live cam session.
If you don’t see the pop-up or previously tapped “Deny”:
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Open the Samsung Internet app.
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Tap the three-line menu (bottom-right corner) and choose Settings.
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Go to Sites and Downloads → Site Permissions.
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Tap Camera → ensure it’s On and not blocked for Cougars.com.
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Tap Microphone → ensure it’s On and not blocked for Cougars.com.
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Return to Cougars.com and refresh the page.
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If prompted again, tap Allow.
Troubleshooting
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No video or audio after allowing permissions:
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Close other apps that might be using the camera or microphone (like WhatsApp, Duo, or Zoom).
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Go to your device’s Settings → Apps → Samsung Internet → Permissions and make sure both Camera and Microphone are switched On.
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Check for any hardware switches or camera covers that might be blocking your camera.
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If still not working:
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Close the Samsung Internet browser completely and reopen it.
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Restart your phone or tablet.
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Privacy Note
Your camera and microphone are only used during the video calls you start. Video calls are only recorded for purchase when both you and the Talker allow it; otherwise audio and video are kept only temporarily for internal review under our Terms of Service, and are never publicly accessible.
I forgot my password!
If you forget your password, click “Login,” then the Forgot Password? link in the login window.
Enter your username or email and click “Send Verification Code.” Then enter the code we send you and choose a new password.
Still stuck? Contact us.
